How StrideQ's Call Deflection Capabilities Can Help Your Restaurant

If you're a restaurant operator, you know that customer service is at the core of what makes you successful. We wish we could give every customer an equal amount of time and attention, however, when things get busy, they get incredibly busy. Answering the phone and taking orders can be time-consuming and take away from other important tasks. This is where StrideQ's call deflection capabilities can help.

What is Call Deflection?

Call deflection is the process of diverting phone calls away from the restaurant staff, allowing customers to place orders, make catering inquiries or reservations all on their own. This not only saves time but also reduces errors that can occur with traditional phone orders.

How StrideQ's Call Deflection Works:

StrideQ's call deflection system directs calls to an interactive voice response (IVR) system that is able to send out custom text messages to help the customer. The system provides a range of options such as placing orders, inquiring about catering or event space, or reserving a table. When a customer selects one of these options, they are texted an appropriate link, where they can complete their request. With over 95% of phone calls coming from mobile, restaurants are cutting down the amount their phone rings in the store by over 50%, all while increasing the number of orders they can take at one time. The smart system is able to take phone calls simultaneously, greatly benefiting restaurants who see a lot of business during peak hours.

Benefits of Using StrideQ's Call Deflection:

• Saves time and reduces the number of missed calls. Most restaurants see a 50% reduction in the calls to the store
• Help multiple customers at the same time. By taking just 3 extra orders per day on a busy Friday, Saturday and Sunday, a typical restaurant will easily see a $1,000 per month increase.
• Increases customer satisfaction with accurate orders and reservations
• Reduces the risk of errors associated with traditional phone orders
• Cut labor costs by needing less people to answer the phone

Conclusion:

StrideQ's call deflection capabilities can help restaurants streamline their front of house, reduce the number of missed calls, and improve overall customer satisfaction. If you're interested in learning more about how StrideQ can help your restaurant, visit our website at StrideQ.com.