In today's competitive restaurant industry, being there for your customers is the difference between making the sale and having it go to your competitor. With the ability to order at any time through various apps and marketplaces, customers don't expect the times when you can't pick up the phone. Taking multiple orders through the phone and having a backup in case a customer goes to voicemail is critical to stay competitive in the current restaurant environment.
The Issue
It tends to happen on Fridays, Saturdays and Sundays, right? All of a sudden, every single one of your customers, both new and regulars, has decided to place an order at the same time. As they all call at the same moment, you are stuck only taking one order at a time. This causes you to lose out on business as:
1) You can only take one order at a time
2) If they get a busy signal or go to voicemail, they will call someone else or order through a marketplace/app (losing you 15%+ of an order!)
How are you supposed to help all of your customers during these peak times without paying for an additional full employee and phone line?
Simultaneous Order Taking
It turns out, there are ways of taking and addressing multiple calls at once without these massive labor costs. Through a system like StrideQ's Call Deflection, if 5 (or 100!) customers call to place an order at once, the system can send them your preferred online ordering link, allowing them all to order at their convenience. In removing the bottleneck of answering every single call, restaurants can easily take an extra 3-5 orders per busy day. This can mean over $1000 of additional revenue per month by simply not sending customers to a busy signal or voicemail!
Missed Call Protection
Even with Call Deflection, there will be times you get stuck on the phone with a customer placing a lengthy catering order. Instead of sticking the customer with a busy sign or voicemail, what if you send them a text message that provides solutions to the top 3 reasons people call you? By sending them your preferred online ordering link, your catering inquiry form and your reservations page by text, you are generating additional bookings and orders. Most businesses can generate thousands in revenue a month that they would have otherwise missed.
Conclusion
At the end of the day, the average consumer is expecting on-demand help at all times. By adding a tool like StrideQ to your business, you can be more competitive and drive customer loyalty. They will know that you are can always help them, and won't leave them lost in a full voicemail box. StrideQ's risk free trial allows you to get up an running in 30 minutes, for a 30 day free trial. Check out the link below to set up your risk free trial!