Catering inquiries slip through the cracks. Whether you use the sales terms of catering leads or simply look at them as potential customers, nobody is perfect at following up on everyone that is looking to cater their upcoming event.
With it difficult to track who has called the hostess, cashier or catering line, it’s not surprising that catering requests often do not receive follow up or are forgotten after one call attempt. By using a system that can categorize all of the calls that come to the restaurant, and track which numbers called for catering, catering programs can drive significantly higher revenue from the same customer base.
StrideQ’s auto attendant comes default with this tracking while also creating engagement with your customers, further helping convert more catering orders.
What is StrideQ?
StrideQ is a powerful software that helps restaurants and catering businesses manage their incoming calls and inquiries in one centralized location. It allows you to keep track of all your to-go orders, reservations and catering inquiries in real-time, making it easy to stay organized and focused on growing your business.
How StrideQ Can Help You Turn Catering Inquiries into Sales
- When customers call into the business, they are presented with a few options to help them communicate their intent. Many restaurants set up: press 1 to place an order, press 2 for catering, press 3 to speak with the restaurant directly. On the other hand, catering only businesses will use something like: press 1 to book your event, press 2 to be sent a sample, press 3 to speak with us directly.
- If they call for catering, StrideQ will immediately send you a text with their information so you can quickly follow up with them.
- StrideQ will also immediately text the customer letting them know you’ve received their request. Many of our partners will also send them an email address where they can send requests, or a sample menu to view. This puts the customer at ease, and prevents them from shopping around to your competitors.
- All of your incoming calls and the menu options they selected are all visible in your StrideQ dashboard. You can use this to identify when calls are most common, and keep track of who is selecting which option. Logging this in one place allows you to stay on top of your requests.
How to Get Started with StrideQ
Getting started with StrideQ is easy. Simply sign up for an account, and start managing your incoming calls and catering inquiries in one centralized location. StrideQ also offers a free trial, so you can try it out before committing to a subscription.
Conclusion
Managing catering inquiries and turning them into sales can be a daunting task, but with StrideQ, it doesn't have to be. StrideQ's powerful features can help you streamline your incoming calls, automate your responses, and ultimately increase your sales. Sign up for a free trial today and see how StrideQ can transform your catering business.
FAQs
- What types of catering businesses can benefit from StrideQ?
- StrideQ is ideal for any catering business that receives a high volume of inquiries and wants to streamline their sales processes.
- Can I use StrideQ to collect payments from customers?
- Yes, StrideQ allows you to collect payments directly from customers through its payment gateway integrations.
- Does StrideQ offer customer support?
- Yes, StrideQ offers customer support via email and live chat.
- Can I customize my phone menu in StrideQ?
- Yes, you can set up your phone menu with any options and settings to best reflect your business.